Citizens Charter
Acting on Service Request
Schedule of Availability of Service:
Day: Monday – Friday (except holidays) Time: 8:00 AM – 5:00 PM
Who May Avail of the Service:
The concessionaires of Bacacay, Albay with existing water service connection and are requesting for services concerning:
What are the Requirements:
1. Properly accomplished Service Request (SR) Form.
Duration:
1 Hour and 31 Minutes
How to avail the Service:
| Step | Applicant/Client | Service Provider | Duration of Activity (under normal circumstances) | Person Incharge | Fees | Form |
| 1 | Relays specific concern to the service provider. | Prepare the appropriate Service Request (SR) Form | 8 minutes | Officer of Day*** | Service Request Form | |
| 2 | Advice applicant that the application is subject for investigation. Forwarded the application to the investigator | 4 minutes | Officer of the day*** | Application for water services Connection | ||
| 3 | Record the SR and assign to the water Maintenance Man | 5 minutes | Officer of the day | |||
| 4 | Let the applicant fill up properly the application for water service connection form in 2 copies | 1 hour* | Designated water Maintenance man | |||
| 5 | Advice applicant that the application is subject for investigation. Forwarded the application to the investigator | 4 minutes | Designated water Maintenance man | |||
| 6 | Sign on the SR form attesting that action was taken on the request. | Let the customer sign on the SR form. | 2 minutes | Designated water Maintenance man | ||
| END OF TRANSACTION | ||||||
* the maximum time, depending on the nature of service requested | ||||||