Citizens Charter
Installation of New Service Connection
Schedule of Availability of Service:
Day: Monday – Friday (except holidays) Time: 8:00 AM – 5:00 PM
Who May Avail of the Service:
Any interested individual, firm or office.
What are the Requirements:
1. Orientation upon filing of application
2. Any of the following:
a. Certificate of residency from the Barangay Captail
b. Valid I.D. with picture.
c. Current Residence Certificate
d. Permits (Barangay, Municipal and Provincial), if needed
e. Contact Number if any
Duration:
5 Hours and 18 Minutes (excluding travel time and depending on the schedule of turn-over
of investigated applications and schedule of orientation)
How to avail the Service:
| Step | Applicant/Client | Service Provider | Duration of Activity (under normal circumstances) | Person Incharge | Fees | Form | |
| 1 | Relays specific concern to the service provider. | Let the applicant fill up properly the application for water service connection form in 2 copies | 2 minutes | Officer of Day*** | |||
| 2 | Fill-up application for water service connection | Advice applicant that the application is subject for investigation. Forwarded the application to the investigator | 4 minutes | Officer of the day*** | Application for water services Connection | ||
| 3 | Proceed to site for evaluation and inspection. If upon investigation that the applicant’s service application is feasible, the investigator advises applicant to attend orientation. If not, the investigator informs the reason why. | 1 hour* | Carlos Ricalde Any water Maintenance Man (in absense of Carlos Ricalde) | ||||
| 4 | Return the Investigated Application To the Customer Service Assistant | 1 minute | Carlos Ricalde Any water Maintenance Man (in absense of Carlos Ricalde) | ||||
| 5 | Present the needed Requirements | Verify the authenticity of the requirements | 5 mins | Officer of the day | |||
| 6 | Attend Orientation | Orient the applicant About the provisions Cited in the contract and other water district’s policies | 35 mins | Officer of the day | |||
| 7 | Advise the applicant To pay the fees to cashier | 1 minute | Officer of the day | ||||
| 8 | Pay the Registration fees & other Charges | Process payment and issue official receipt(OR) | 5 mins | Norma Lunas Any Bonded Employee (In the absence of Norma Lunas) | P2,000.00 plus other applicable charges** | ||
| 9 | Present to the service provider the OR with the applicable form | Process the application form. Advise the client of probable schedule and installation. | 1 minute | Officer of the day | |||
| 10 | Endorse to the General Manager for approval | 1 minute | Officer of the day | ||||
| 11 | Approved the application for installation. | 1 minute | Alma Calleja Over-all In charge (In the absence of Alma Calleja) | ||||
| 12 | Forward the application to the Technical Division for Action. | 5 mins | Officer of the day | ||||
| 13 | Record the application and assign to the Water Maintenance Man. | 5 minutes | Officer of the day | ||||
| 14 | Request the material needed for installation. | 15 mins | Designated Water Maintenance Man*** | ||||
| 15 | Install the water service connection | 3 Hours | Designated Water Maintenance Man | ||||
| 16 | Receive the duplicate copy of the Application for water Service Connection | Give to the client the duplicate copy of the Application for Water Service Connection | 1 minute | Officer of the day | |||
| END OF TRANSACTION | |||||||
| * Investigation takes 1 hour excluding travel time. To minimize travel cost and time, it is observed that the investigated applications in the morning and afternoon are Returned to the Officer of the Day at 1:00 pm 5:00 pm, respectively, of the same Day ** Other applicable charges include the payment for the purchase of materials. | |||||||