Citizens Charter
Acting on Maintenance Order (MO)
Schedule of Availability of Service:
Day: Monday – Friday (except holidays) Time: 8:00 AM – 5:00 PM
Who May Avail of the Service:
The concessionaires of Bacacay, Albay with existing water service connection and are request for services concerning:
What are the Requirements:
Properly accomplished Maintenance Order (MO) Form
Duration:
1 Hour and 30 Minutes
How to avail the Service:
| Step | Applicant/Client | Service Provider | Duration of Activity (under normal circumstances) | Person Incharge | Fees | Form |
| 1 | Prepare the appropriate Maintenance Order (MO) Form. Advise the customer of provable schedule. | Let the applicant fill up properly the application for water service connection form in 2 copies | 8 minutes | Officer of Day*** | Maintenance Order Form | |
| 2 | Approve the maintenance order | 4 minutes | Alma B. Calleja Over-all-In charge(In the absence of Alma Calleja) | |||
| 3 | Record the MO and to assign to the water Maintenance Man | 5 minutes | Officer of the day | |||
| 4 | Request the material needed | 15 minutes | Designated Water Maintenance Man | |||
| 5 | Act on the maintenance order | 5 minutes | Designated Water Maintenance Man. | |||
| 6 | Signs on the MO form attesting that action wastaken on the maintenance order. | Let the Customer sign on the MO form. | 1 minute | Designated Water Maintenance Man. | ||
| END OF TRANSACTION | ||||||
| * the maximum time, depending on the nature of service requested | ||||||