Citizens Charter
Acting on for Billing Adjustment
Schedule of Availability of Service:
Day: Monday – Friday (except holidays) Time: 8:00 AM – 5:00 PM
Who May Avail of the Service:
The concessionaires of Bacacay, Albay with existing water service Connection and are requesting that their water bills be adjusted based on the prescribed rules.
What are the Requirements:
1. Request for adjustment
Duration:
13 Minutes
How to avail the Service:
| Step | Applicant/Client | Service Provider | Duration of Activity (under normal circumstances) | Person Incharge | Fees | Form |
| 1 | Relays specific concern to the service provider. | Endorse customer to Oscar Baroma | 1 minute | Officer of Day Marilou Belga | ||
| 2 | Verify the validity of request and justification based on the findings of investigation report and duly accomplished maintenance order/service request | 3 minutes | Oscar Baroma Marilou Belga (In the absence of Oscar Baroma ) | |||
| 3 | Compute the adjustment based on nature of compliant and justification | 2 minutes | Oscar Baroma Marilou Belga (In the absence of Oscar Baroma ) | |||
| 4 | Review the computation and recommended rate of adjustment | 2 minutes | Corazon Bonto Marilou Belga (In the absence of Corazon Bonto) | |||
| 5 | Explain to the customer the adjustment and that it will be reflect on the Accounts Receivable ledger upon approval of billing Adjustment Memo(BAM) | 5 minutes | Designated Plumber | |||
| END OF TRANSACTION | ||||||